our shipping and refund policy
Shipping Policy
Thank you for shopping with Second Slice Club.
Please review our shipping policy below.
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Processing Time
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All orders are processed within 1-2 business days after payment is received. Processing times may vary slightly during high-volume periods. You will receive a confirmation email once your order has shipped.
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Shipping Time
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After processing, orders typically arrive within 1 business day, depending on your location and the shipping selected at our online ordering page. Please note that shipping times are estimates and not guaranteed.
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Shipping Rates
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Shipping rates are calculated at checkout based on your location and order size. We may offer free shipping on select promotions or order minimums.
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Order Tracking
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Tracking information will be provided via email or text once your order has shipped.
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Incorrect Address
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Please ensure your shipping address is correct before completing your purchase. Second Slice Club is not responsible for orders delivered to incorrect addresses provided by the customer.
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Delays
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We are not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances beyond our control.
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Lost or Stolen Packages
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Second Slice Club is not responsible for packages that have been marked as delivered by the carrier. Please contact us directly with your order number and details for assistance at secondsliceclub@gmail.com
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Refund Policy
Please review our refund policy below.
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All Sales Final
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Due to the nature of our business all sales are final. We do not accept returns, refunds, or exchanges.
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Damaged or Incorrect Order
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If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with:
•Your order number
•Clear photos of the issue
If approved, we may offer a replacement or store credit at our discretion.
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Non-Refundable Situations
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Refunds or replacements will not be issued for:
•Taste preferences or change of mind
•Incorrect address provided by the customer
•Failure to follow storage or handling instructions
•Orders reported outside the stated timeframe.
If you have any questions about your order or our policies, please contact us at our business email down below.